Shipping
Orders will be processed within 1-2 working days of being placed. Please allow 7 days for despatch of small collage paintings. This lead-time is to allow for framing. Please allow 2-4 weeks delivery time for large- scale paintings required to be shipped in custom crates.
Once dispatched please allow 5 days for your goods to arrive within mainland UK, 7 – 10 days for Europe and 10-12 days for the rest of the world. Please be aware that once your parcel leaves the UK Maria Hatling cannot be held responsible for foreign customs fees, nor the holding of items in customs. Please take this into account before placing your order. Orders will automatically be shipped on a tracked or signed service. Tracking numbers will be provided as soon as the item has been shipped.
All our fine art prints are shipped rolled in acid free paper in a heavy weight cardboard tube for protection. All collage paintings will be shipped flat in a box to protect the 3D elements of the artwork. Larger paintings will be shipped in a custom-made crate.
Returns
Returns are only offered on IN STOCK items, and only if you have contacted us within three days of receiving your item. Items must be returned in the condition and packaging in which they arrived, within 14 days of purchase. They may then be exchanged for another item or a credit note may be issued. Returned items are the responsibility of the customer until they reach us. We will not accept the return of an artwork if it has been used, damaged or incorrectly packed. We would like you to be aware that you are responsible for any returned goods until the items have reached us and strongly advise that a proof of postage is purchased when arranging your return. Please note that we will not refund delivery charges.
Unfortunately, we cannot offer refunds on any artwork that has been made to order. We want you to be 100% delighted with your Maria Hatling piece, but, if you should find anything wrong with your order, please get in touch immediately and we will find a way to resolve the issue.
To authorise your return please use our contact form or e-mail us enquiries@mariahatling.com and we will let you know where your return should be sent.